Q: Is it safe to use my credit card on your website?

A: Yes. We guarantee that any purchase you make on the UPGOLD.NET website will be 100% safe. Every UPGOLD.NET  purchase is done over our secured servers with Secure Sockets Layer (SSL), an encryption technology that works with Microsoft Internet Explorer, Netscape, and AOL's browser, so that only UPGOLD.NET  can read a buyer's personal information. Shopping online at UPGOLD.NET  is statistically safer than using your credit card at a restaurant or department store. Technical experts point out that online purchases without human intervention are far safer than traditional credit card transactions because the information is immediately encrypted into a scrambled message that can only be decrypted by an authorized computer.

Q: Is it safe to use my debit card on your website?

A: Yes. Please note that if you choose to pay by debit card, the amount you charge will be put on "hold", meaning it will not be available to you once you place your order. When your order is shipped, your order total will be withdrawn from your account and the original "hold" will be voided.

Q: Can I order over the phone?

A: No. Due to security concerns, UPGOLD.NET  employees are not allowed to ask for any kind of payment information over the phone.

Q: What forms of payment do you accept?

A: UPGOLD.NET  proudly accepts payments by   PayPal, MoneyBookers .For more information on our payment methods, please refer to our payment methods section

Q: What information should I include when i exchange?

A:you need to filling in correctly deliver goods the address, the name, the telephone, the zip code, so that our prompt delivering goods to the doorstep.And related exchange information: Goods serial number ,Trade name ,   Quantity,     Unit,   Price
 
Q:What's the bonus points' use ?

A:bonus points may accumulate to certain amount ,then enter our bonus points exchange and the online shaking out the winning ticket website, you may choose in the bonus points website exchanges any section of game gold, the equipment, the powerleveling, CDK, Chinese characteristic goods in kind, but may also use the bonus points to participate in the online shaking out the winning ticket activity.

Q:How to exchange?

A:When your bonus points accumulates to the certain amount, you may enter the UPGOLD bonus points website to carry on the exchange,  exchanges the game superficial politenesses goods ,we will send the goods to you in a short time, exchanges the Chinese characteristic goods in kind, we need to knoe your correct address and the contact method,then promptly delivers the goods throughair freight or sea freight in your family.

Q:How to shaking out the winning ticket online ?

A: When your bonus points accumulate to the certain amount, you may enter UPGOLD the bonus points online shaking out the winning ticket website to carry on shaking out the winning ticket, the shaking out the winning ticket activity divide two kinds  : 1 game goods shaking out the winning ticket, 2 Chinese characteristic goods shaking out the winning ticket in kind. Choose the goods  click which you need to start to shake out the winning ticket, if you are unsatisfied to the prizewinning ticket the goods you drawed , may choose gives up making a fresh start to shake out the winning ticket, each time shakes out the winning ticket can deduct the few bonus points, when you swing to the satisfied goods clicks receives, then as the request to fill in correct information.

Q:How to recharge?

A:This part be closed temporarily, in construction

Q:How to buy ?

A:Only the goods in kind you may choose the purchase, the game superficial politenesses goods can only use the bonus points to exchange and shaking out the winning ticket obtain, when choice goods direct purchase in kind must fill in the correct address and your contact method, so that we prompt can contact you ,then  send the goods to you from China through air freight or sea freight in a short time. Each goods in kind will need to pay for some Transport expense. But the UPGOLD foreign trade Import-export company guaranteed that each goods will be have the Chinese culture characteristics . The quality may 100% guarantees be number one . The UPGOLD Foreign trade company's manage idea and slogan: The prestige first, the quality first, serves first, the customer first, satisfies first.

Q:How to pay?

A:Purchases the goods in kind in the bonus points website, you can choose three payment methods to pay: 1:paypal 2: The credit card through paypal 3:Western Union: use Western Union you can get 5%bonus more bonus points

Q:How to shipping?

A:The Chinese characteristic goods need to pay a little the transport expense deliver in your family from China through  air freight or sea freight , each time purchases please do fill in the correct address and the contact method.

Q:how to volume purchases

A:Hello upgold Foreign trade company welcome you to consult MSN online or the online live chat 24 hours to serve for you, if your volume purchase our goods may consult our MSN, the batch order from us, we will give you the reasonable price long-term goods supply. The UPGOLD Foreign trade company exports the commodity has China's handicrafts, the silk embroidery picture, the silk picture, the silk clothing, the Chinese chinaware, the Chinese jade, the Chinese characteristic small commodity, the Chinese characteristic daily necessities

MSN   upgold-tradeexport@hotmail.com    upgold-VIPcustomers@hotmail.com